Terms & Conditions
The following rules and regulations contained on this page apply to all visitors and users of the Six Senses Douro Valley online shop (https://shopdourovalley.sixsenses.com/).
Six Senses Douro Valley online shop (https://shopdourovalley.sixsenses.com/) is managed by the company Aquapura Douro Valley Hotels Villas & Spa, S.A., with an office in 5100-758 Lamego, Portugal.
By using the website, you accept and agree to be bound by these rules and regulations, as they may be updated from time to time and posted here without prior notice to you. You must therefore review them periodically.
Online store content and copyright information
As a user or visitor of the Six Senses Douro Valley online shop (https://shopdourovalley.sixsenses.com/), you agree not to reproduce, distribute, sell, trade, resell or exploit for any commercial purposes the content of this online shop.
You agree not to interfere with or disrupt the services provided by the online shop, the security systems of the online shop or its content.
Please make sure that, before placing your order, you have checked the specifications and compatibility of the products.
The administrators of Six Senses Douro Valley online shop are constantly working on maintaining the accuracy of the information displayed on the website. However, the website does not warrant that product descriptions or any content of this website are absolutely accurate, complete, reliable, current or error-free. Please note that the photographs are provided for informational purposes only and that they can display certain product accessories that may not be included in the standard sales package.
Your account
Using the online shop or certain sections of the online shop require setting up a user account. If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you suspect that the security of your user account has been violated, please inform the online shop administrator as soon as possible. Six Senses Douro Valley (https://shopdourovalley.sixsenses.com/) is not liable for any damage that may occur from the unauthorized use of your user account.
Limitations of liability
The online shop and the company that operates it will not in any case be liable to any party for any direct, indirect, incidental, special, consequential or punitive damages for use of this website or any other hyperlinked websites including, without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from use of or reliance on the information present.
Availability of the online store
The Six Senses Douro Valley online store (https://shopdourovalley.sixsenses.com/) reserves the right to cancel, change, suspend or discontinue, temporarily or permanently, any aspect of the website, including the availability of any features, at any time and without prior notice. The user or visitor agrees that Six Senses Douro Valley company shall not be held responsible for any modification, suspension or discontinuance of the website (or part of it).
If you have any doubts about our terms of use, please contact us by email.
Online Dispute Resolution
The Six Senses Douro Valley online store (https://shopdourovalley.sixsenses.com/) tries to solve any issue related to the marketing of its products in a friendly way. When this, for any reason, proves impracticable (either on the trader's side or on the customer's side) and results in a dispute (and if the customer resides in the EU), it will be subject to a first attempt at resolution through the site created by the European Commission for this purpose, the ODR: https://webgate.ec.europa.eu/odr/.
Six Senses Wine Moments
Terms and conditions
All membership benefits are for the Members only and are non-transferable.
We are committed to protecting your privacy, that is why your personal information will only be used by Six Senses and will not be sold or shared with any other third party. Six Senses Wine Moments is intended only for individuals who are of legal drinking age. Our website does not request or knowingly collect personal data from individuals under the legal drinking age. If you are not of legal drinking age, you should not sign up for this Wine Moments or visit or use our website. When making a purchase of alcoholic beverages, the user declares that he/she is over 18 years old and does not have any legal impediment or restriction that prevents him/her from purchasing alcoholic beverages.
For security reasons during delivery, Six Senses Wine Moments does not ship bottles in the original boxes, wrapped or in special boxes. They always come in their own shipping box to ensure safe arrival at their destination.
The invoice will be sent with the order or by email, except in the following cases:
● Explicit indication of the customer
● Billing address is different from the delivery address.
All items for sale are subject to existing stock. Orders are placed in order of arrival and only after confirmation of payment.
In the event of a permanent or temporary stock out, the customer will be informed and, whenever possible, an alternative product with similar characteristics will be suggested. If this is not possible, the money will be fully refunded at no additional cost.
All prices quoted are in Euros with VAT included at the legal rate in force.
The delivery of orders in mainland Portugal does not incur additional shipping fees in addition to the normal shipping costs. Delivery of orders for the autonomous regions and Europe have variable values.
Six Senses Wine Moments does not take responsibility over delays or impossibility of processing the order, namely in the act of delivery, due to error or insufficiency of the data given by the customer.
Six Senses Wine Moments is not responsible for shipments out of Portugal that might be held by the Customs at the country of destination, the client must assume these costs.
Returns
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Non-returnable items:
Perishable goods such as food, flowers, newspapers or magazines;
Gift cards;
Any item that is not in its original condition, with damaged or missing parts for reasons out of our control;
Any item that is returned more than 30 days after the delivery date.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be sent to your credit card or original method of payment within 30 days.
Late or missing refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: sommelier-dourovalley@sixsenses.com or mario.claro@sixsenses.com .
Return Shipping
To return your product, you should mail your product to:
Six Senses Douro Valley
Quinta de Vale Abraão, 5100-758 Samodães
Lamego Portugal
You will be responsible for your own shipping costs for returning the item. Shipping costs are non-refundable. Depending on where you send it from, the time it will take for your returned product to reach us may vary.
If you are shipping an item over 100 Eur, we recommend you consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
FAQ’s
1. This is an automatically renewed wine subscription.
2. If you don’t want your SSDV wine selection shipped to your address, you can pick it up at our hotel.
