Delivery & Returns
Six Senses Douro Valley uses CTT Expresso to ship orders to the Iberian Peninsula and Chronopost to ship orders to Europe. The Chronopost service available is Chrono Classic, a land delivery service, in which the estimated transit time varies from country to country. The cost of your delivery will vary according to the destination, volume and weight of the parcel and will be added to the total amount of your purchase at checkout. We can only provide an estimated cost if you entered your account and specified a delivery address. During checkout, you will be able to see the cost breakdown of your order.
For orders outside Europe, you need to contact us for a special quote.
For international delivery, 'goods in transit insurance' is not included and is the responsibility of the buyer. We can provide a quotation at your request.
Orders are delivered on the following working day or between 4 to 5 working days, depending on the delivery service chosen at checkout. In order to keep these schedules, orders will have to be received before 4:00 pm on the day of placement. Orders received after 4:00 pm will be processed the next working day.
A shipping confirmation email will be sent to you as soon as your order has been processed and a tracking number will be provided for the shipment.
If an order is delivered to your delivery address and you are not there, the carrier will leave a note informing you about the next steps you will have to take in order to receive your parcel. If someone other than the addressee is present at the delivery address at the moment of delivery, that person can sign for your order. Any signature at the address will be accepted as proof of delivery.
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Six Senses Douro Valley has no control over these charges and cannot tell you what that cost might be as customs policies and import duties vary widely from country to country.
No changes or cancellations of orders will be accepted, nor will they be refundable. Please note that this does not affect your statutory rights. Exceptions might take place in the unlikely event of your order arriving damaged or with a faulty good. If you have any questions previous to the fulfilment of your order, please feel free to contact us via the email or the telephone +351 254 660 600.
Damaged/ Faulty goods
In the unlikely event that your order arrives damaged, please email us. We advise you to check your purchase as soon as it is delivered. If necessary, we will organise a replacement to be sent out to you as soon as possible.